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delivery-returns-exchanges


delivery

We ship to most countries worldwide!

Shipping is FREE for UNITED KINGDOM, AUSTRALIA, UNITED STATES & EUROPE (Exclusions:Ireland, Norway & Germany & Austria may take longer to be delivered & cost £10)

Shipping takes 2 - 3 working days for MOST COUNTRIES.

We do NOT offer next day delivery.

PLEASE NOTE: We are unable to deliver to BFPO/ APO or any Forces addresses

returns_exchange
 

We want you to be 100% happy with your purchase but if you are not, we are more than happy to accept your return for a full refund minus the original cost of delivery or a free of charge exchange (one per item purchased).


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1) Email sales@downtowndoll.com or fill out our 'contact us' form.

2) Return your item to the address specified from customer service within 7 working days.

3) Send via your LOCAL POSTAL SERVICE (Royal Mail/ UPS etc)

4) Receive your refund within 14 days of us receiving your return/ be notified of your exchange.


Please note that items must be returned within 7 working days in an unworn, unused, unmarked condition in the original box and packaging.

FREE SHIPPING: Items advertised as 'free shipping' that are returned for a refund will be charged a shipping fee. For UK & EUROPE it is £6.00 and all other WORLDWIDE is £10.00

PLEASE DO NOT REJECT DELIVERY BY OUR COURIER, IF DELIVERY IS REJECTED THEN WE WILL CHARGE THE FULL AMOUNT OF THE ORDER.

 
 
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