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What type of Hair is used in Extensions?

We use 100% Remy Human Hair in our Extensions. Nothing beats the versatility of human hair extensions. Human hair can be straightened with a flat iron, curled with heat, or chemically treated to perm or dye the hair. Thin, fine hair becomes fuller and thicker. Short hair transforms to long, luxurious hair. We guarantee that the hair we sell is 100% Natural Human hair & is ethically sourced.

How often can I wear my extensions?

As often as you like. Downtown Doll clip in’s can last on average anything from 6 months to a year depending on how often you wear them and how well you treat them. You may wear the extensions daily, however, clip-in extensions aren't meant for 24/7 wear. Don't sleep in them, work out in them, or swim with them.

How long does my own hair need to be to use clip in extensions?

Different people have differing opinions but as a general rule we find as long as your hair is 6 inches or more you should be fine with Downtown Doll hair extensions

How can I review Downtown Doll products?

If you wish to review any Downtown Doll products, Please email us with your contact details and information on the site you wish to post the review on.

How long do the extensions take to put in?

They clip in with little snap clips with combs on that are invisible once you've got them in. With practice, they should take 5 minutes to put in & about 60 seconds to take out.

What is the difference between 120g, 160g & 215g extensions?

The difference is only the weight. All our extensions are made from the same high quality hair.

If your hair is fine and/or you are looking for mainly length and some volume then Downtown Doll 120 gram Extra Volume set should be suitable for you, this amount of hair is suited to finer hair as it should be all you need to get volume & length.

If your hair is thick or you are looking for lots volume as well as length we recommend our Downtown Doll 160 gram Mega Volume set, this set provides even more hair. It will blend in with naturally thick hair and create lots of volume for all hair types. If you like your hair extra thick, then we recommend Downtown Doll 215 gram Ultimate Volume set.

What clips do you use?

We use stainless steel metal clips with secure rubber grip. They weigh very little and are small, so they are very easy to hide.

Can they be straightened, curled, washed & blow-dried?

Treat the hair as if it is your own. Use straighteners, curlers or tongs, even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and they will not last as long. We highly recommend using heat protection products before using hot tools. If you need to use heat-styling tools, try to avoid using them on the highest heat settings. With washing, you'll only want to wash your clip-in extensions after removing them, although washing isn't necessary after each use. Most of the time, you won't need to cleanse your extensions as often as the rest of your hair. You may also blow dry the hair, even when fitted, but as with your own hair never use hot tools too often as you could dry the hair out and they will not last as long. It is best to, when possible, let the hair dry naturally.

Can the hair be coloured?

Yes, the hair can be coloured. As a general rule it is easier to darken the hair than to lighten the hair. Blonde hair has been bleached more so more caution must be taken. We highly recommend having your hairdresser dye the extensions as you will get the results you want, colouring them yourself always poses a high risk of not coming out the shade you want. Always test a small sample first & wash the hair prior to dying. We do not recommend bleaching the hair. Please note: Dyed extensions are non-returnable.

How do I know which colour to choose?

If you are unsure which colour to use, please send us a current picture of your hair and we will try our best to recommend a suitable colour for you.

I have received a ‘Backordered’ or ‘Partially shipped’ or ‘Out of stock’ email and
wish to discuss it.

Backordered - The item is currently out of stock but as soon as new stock is received your item will be shipped.

Partially shipped – Some of your order has been sent & part of your order is out of stock.

Out of stock – we have currently sold out in this item.

For specific information regarding your order then please CLICK HERE to SEND AN EMAIL.

I’m having website/log-in/ordering problems

If you are experiencing any issues with our site, please send us an email and we will try our best to help you and get the problem rectified. CLICK HERE to SEND AN EMAIL.

I want to cancel/change a recent order.

Please note that whilst we will endeavour to cancel or change an order, we cannot guarantee that these changes will take place if the order has already processed.

Where is my Order?

Most deliveries take 2-3 working days so please allow this time before enquiring, although there are some countries with exceptions. Deliveries to Ireland, German & Russia take approx 10 days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping is FREE for UNITED KINGDOM, AUSTRALIA, UNITED STATES & EUROPE (Exclusions: Ireland, Norway & Germany & Austria may take longer to be delivered & cost £ 10)

Please contact us for countries that aren’t listed.

How long does shipping usually take?

Shipping takes 2-3 days for the UK, USA & Australia (& more). Some countries do take slightly longer such as Ireland, Germany & Russia which take up to 10 days.

Please contact us for countries that aren’t listed.

I’ve purchased the wrong colour; can I return the item for an exchange?

We are more than happy to accept your return for a free of charge exchange (As long as the hair hasn’t been removed from the original packaging – due to hygiene reasons).

My order is faulty/ incorrect

We apologise if there is a problem with your order. Sometimes things go wrong & mistakes happen, however we will try our best to fix it. Please drop us an email giving the exact problem and we will get right back to you :)